St Enoch Centre training videos

Staff customer service training videos for the St Enoch Centre, Glasgow

Client: St Enoch Centre


Heirloom was commissioned to create a set of customer service training videos for staff at the St Enoch Centre, the largest retail centre outside London.  In each of five videos, a particular scenario is enacted three times to show bad, basic and best practice in dealing with the same situation.

We worked with the client to develop the scripts and cast staff in the roles.  We shot the scenarios in various locations around the Centre itself with multiple cameras.  We then edited the clips and created bespoke branded graphics.  The result was a set of entertaining yet thought-provoking videos to provide a lively and engaging starting point for training sessions that would involve further discussion and instruction.